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Shipping policy

 

UK Mainland Delivery Rates Policy

Our delivery prices and typical lead times are listed on our Delivery & Collections page. Enter your postcode there, on any product page or in your basket to see your exact delivery price.

Last Updated: February 2026

At Briarwood Supplies Limited, we aim to ensure deliveries are efficient, safe and clearly understood.

This policy applies to orders placed via:

This document is divided into:

  • Section 1 – Consumer Customers

  • Section 2 – Trade / Business Customers

Statutory rights are not affected.

SECTION 1 – CONSUMER CUSTOMERS

1. Delivery Arrangements

1.1 Orders are typically delivered using Briarwood Supplies’ in-house transport fleet.

1.2 Where appropriate, we may use third-party couriers (including DPD, Evri, Royal Mail or DX) at our discretion.

1.3 We remain responsible for the goods until delivered to the customer.

1.4 Deliveries of roofing and heavy materials are curbside only.

1.5 It is the customer’s responsibility to ensure the delivery location is accessible and suitable for heavy vehicles.

2. Delivery Dates & Timeframes

2.1 All quoted delivery dates are estimates only.

2.2 We are not liable for reasonable delays caused by:

  • Traffic conditions

  • Weather

  • Force Majeure events

  • Incomplete delivery instructions

  • Customer unavailability

2.3 Customers will receive notification of dispatch via email or text.

2.4 Drivers may call approximately one hour prior to arrival where possible.

3. Risk & Acceptance of Delivery

3.1 Risk passes to the customer upon delivery to the agreed location.

3.2 If delivery is authorised in the customer’s absence, risk transfers at the point goods are left at the agreed location.

3.3 If a customer is unavailable to accept delivery, a redelivery charge equal to the original delivery charge may apply.

4. Inspection & Reporting Issues

4.1 Customers must inspect goods immediately upon delivery.

4.2 Any damage, shortage or error must be:

  • Clearly noted on the Proof of Delivery (PoD) at the time of delivery; and

  • Reported by email to [email protected] within 48 hours of delivery.

4.3 Photographic evidence must be supplied.

4.4 Failure to report within this timeframe may invalidate the claim.

4.5 Briarwood Supplies reserves the right to inspect goods before resolving any claim.

5. Property Damage

5.1 Deliveries are curbside only.

5.2 Customers are responsible for ensuring that access is suitable for delivery vehicles.

5.3 Where customers invite vehicles onto private property, they accept responsibility for ensuring ground conditions are suitable.

5.4 Briarwood Supplies will not be liable for damage resulting from:

  • Unsuitable ground conditions

  • Weight restrictions not disclosed

  • Restricted access not communicated at time of order

Nothing in this clause excludes liability for negligence where legally applicable.

6. Collection Orders

6.1 Where goods are ordered for collection, customers must collect within 5 business days of notification.

6.2 Risk transfers at the point goods are loaded or removed from our premises.

SECTION 2 – TRADE / BUSINESS CUSTOMERS (B2B)

This section applies to purchases made in the course of trade or business.

1. Delivery Arrangements

1.1 Goods are delivered via our in-house fleet unless otherwise arranged.

1.2 We may use third-party couriers at our discretion.

1.3 Customers may not nominate third parties to collect goods from our premises.

2. Delivery Dates

2.1 Delivery dates are estimates only and are not guaranteed.

2.2 Time shall not be of the essence.

2.3 Briarwood Supplies shall not be liable for delays caused by events beyond its reasonable control.

3. Delivery by Instalments

3.1 We reserve the right to deliver in instalments.

3.2 Each instalment shall constitute a separate contract.

3.3 Delay or defect in one instalment does not entitle cancellation of remaining instalments.

4. Risk & Acceptance

4.1 Risk passes upon delivery to the agreed location.

4.2 Where delivery is made in the absence of the Buyer, risk transfers at the point goods are left at the instructed location.

5. Inspection & Reporting (Trade)

5.1 The Buyer must inspect goods immediately upon delivery.

5.2 Any damage, shortage or discrepancy must:

  • Be clearly noted on the Proof of Delivery; and

  • Be reported by email within 48 hours of delivery.

5.3 Claims made outside this timeframe will not be accepted.

5.4 This clause forms a condition of the contract.

6. Failure to Accept Delivery (Trade)

6.1 If delivery cannot be completed due to Buyer unavailability or access issues, redelivery charges will apply.

6.2 Storage charges may apply where goods cannot be delivered.

7. Access Requirements

7.1 Buyers must disclose:

  • Narrow roads

  • Weight limits

  • Restricted access

  • Unsuitable ground

  • Inclines

7.2 Delivery vehicles may include rigid or larger lorries.

7.3 Deliveries are made to ground level only.

7.4 Buyers inviting vehicles onto private property do so at their own risk.

8. Shortfall in Delivered Quantity

8.1 In the event of shortfall, Briarwood Supplies will supply missing goods within a reasonable timeframe.

8.2 This shall be the Buyer’s sole remedy.

Important Notes

• Industrial materials may contain minor marks consistent with manufacture and transport.
• All claims must comply strictly with the reporting requirements above.
• This policy may be updated periodically.